Privacy Policy
Vival Wellness Center (“Vival,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, communicating with us, scheduling appointments, or using our services.
This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices available to you.
1. Information We Collect
Depending on how you interact with Vival, we may collect the following categories of information:
You may voluntarily provide information when you:
- Contact us through our website
- Request information about our services
- Schedule or request an appointment
- Complete an intake or consultation form
- Communicate with us by email, telephone, or other methods
- Subscribe to communications or updates
- Participate in services provided by Vival
When you voluntarily provide information in connection with a consultation, intake, assessment, or wellness service, we may collect information relevant to providing or coordinating that service.
Depending on the service, this may include information concerning your wellness goals, physical experiences, lifestyle, or other information you choose to disclose.
You should provide only information that is reasonably necessary for the applicable service.
Depending on the service, this may include information concerning your wellness goals, physical experiences, lifestyle, or other information you choose to disclose.
You should provide only information that is reasonably necessary for the applicable service.- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited
- Referring website
- Date and time of visits
- General website usage information
2. How We Use Information
- Respond to inquiries and requests
- Schedule, confirm, and manage appointments
- Provide or coordinate requested services
- Communicate with you regarding appointments or services
- Respond to customer-service requests
- Maintain business and service records
- Improve our website, services, and user experience
- Understand website usage and performance
- Send communications you have requested or consented to receive
- Prevent fraud, misuse, unauthorized access, or security threats
- Comply with legal and regulatory obligations
- Enforce our Terms & Conditions and other applicable policies
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality, understand website traffic, remember preferences, and support website performance.
Cookies may be placed by Vival or by third-party service providers whose services are used on our website.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the website.
4. Analytics and Website Technologies
We may use third-party analytics or website technologies to understand how visitors interact with our website.
These services may collect information such as device identifiers, IP addresses, browser information, pages viewed, referring pages, and interactions with the website.
Third-party providers process information according to their own privacy policies and applicable agreements with Vival.
5. How We Share Information
We may share personal information when reasonably necessary for the purposes described in this Privacy Policy.
This may include sharing information with:- Respond to inquiries and requests
- Schedule, confirm, and manage appointments
- Provide or coordinate requested services
- Communicate with you regarding appointments or services
- Respond to customer-service requests
- Maintain business and service records
- Improve our website, services, and user experience
- Understand website usage and performance
- Send communications you have requested or consented to receive
- Prevent fraud, misuse, unauthorized access, or security threats
- Comply with legal and regulatory obligations
- Enforce our Terms & Conditions and other applicable policies
6. Independent Practitioners
Vival Wellness Center may provide space or a platform for independent wellness professionals.
When you interact directly with an independent practitioner, that practitioner may collect and process your personal information independently of Vival.
Their collection, use, storage, and disclosure of information may be governed by their own privacy policies and professional obligations.
Where applicable, you should review the privacy practices of the individual practitioner providing your service.
7. Payment Information
If you make a payment through the website or through a third-party payment platform, payment information may be processed by the applicable payment service provider.
Vival does not need to receive or retain your complete payment-card information when payment processing is handled by a third-party provider.
Payment providers may process your information according to their own privacy policies and terms.
8. Communications
- Appointment confirmations
- Appointment reminders
- Scheduling changes
- Responses to inquiries
- Services you have requested
- Administrative matters
Where permitted by law and where you have provided appropriate consent, we may also send promotional or informational communications.
You may opt out of non-essential marketing communications by following the unsubscribe instructions included in the communication or by contacting us directly.
You may continue to receive transactional or service-related communications where necessary.
9. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
You should avoid sending highly sensitive information through ordinary website forms or unsecured communications unless specifically requested through an appropriate secure process.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining appropriate business records, resolving disputes, complying with legal obligations, and enforcing agreements.
Retention periods may vary depending on the nature of the information and the purpose for which it was collected.
11. Children's Privacy
Our website is not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13 through the website.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.
12. Third-Party Websites
Our website may contain links to third-party websites, booking platforms, social-media services, or other external websites.
Vival is not responsible for the privacy practices, security, content, or policies of third-party websites.
We encourage you to review the privacy policy of any third-party website before providing personal information.
13. Your Privacy Choices
- Request access to certain personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of certain information
- Request information about how your information is collected or used
- Opt out of certain marketing communications
- Withdraw consent where processing is based on consent
Certain rights may be subject to legal exceptions, limitations, or verification requirements.
To make a privacy-related request, please contact us using the information provided below.
14. New Jersey Residents
Vival operates in New Jersey and will handle personal information in accordance with applicable federal and New Jersey law.
Privacy rights may vary depending on the nature of the information collected, how it is used, and the laws applicable to the individual.
Nothing in this Privacy Policy is intended to limit any rights you may have under applicable privacy or consumer-protection laws.
15. Sensitive Information
Certain information that individuals voluntarily provide in connection with wellness services may be considered sensitive personal information under applicable law.
Vival seeks to collect only information reasonably necessary for the applicable service, consultation, or business purpose.
Please do not provide sensitive information through general website forms unless the form specifically requests it or you have been provided with an appropriate method for submitting it.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal requirements.
When we make changes, we will update the “Last Updated” date at the beginning of this policy.
We encourage you to review this Privacy Policy periodically.
21. Contact Us
If you have questions regarding these Terms & Conditions, please contact Vival Wellness Center:
Vival Wellness Center
685 Bloomfield Ave, Suite 201
Verona, NJ 07044
Phone: 862-888-5412
Email: kd@vivalcenter.com